Frequently Asked Questions

TOnce you have placed the order, the dieline template will be shared for your custom boxes .

We provide digital (3D) and physical samples to get your approval before moving to full-scale production. If you are satisfied, then we will proceed further. Else, you can ask for any modifications.

No charges are applicable to plates or dies.

Yes, you can share your own artwork. Our designers will advise you regarding the format and resolution needs.

Yes, the box can be printed from inside, outside, and on both sides. Even the flaps and bottom can be printed with a 4/4 option.

Our prepress team will carefully review your design for any technical issues, such as resolution, blurriness, splits, or thin lines. If we find anything wrong, we’ll highlight it in your proof for your review. If you have any questions or concerns, our experts are available to help you through the process. Keep in mind that we don't check for spelling or grammar, nor do we offer feedback on design choices.

Our logistics specialists will plan your entire shipping process, helping you save big and get your boxes on time. The shipping options are:

• Air Shipping
• Sea Shipping
• Ground Shipping

In the case of structural or printing errors in packaging, we take full responsibility and instantly collaborate with you to resolve the situation. The possible solutions are a replacement, refund, or 100% cash-back guarantee. *The client must inform our representative within 5 business days, counting from the day of delivery. Please read our Terms & Conditions for further information on our return and refund policy.

At the time of order placement, an order tracking ID will be shared. Using the same ID, track your order from anywhere and anytime. You can also call our customer support representatives to get all the helpful info you seek.

Yes, you can provide us with details of your packaging and get an instant quote per your requirements.

You can cancel the order as long as you have not approved your final mockup. Once approved, your order will automatically move into full-scale production, and no modifications or cancellations can be made.

Yes! We always provide an additional 50-70 boxes with every order, completely free of charge. This lets you have extra packaging in case of any unexpected damages, increased needs, or production variances.